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This study aims to explore the involvement of middle management in forming strategies to manage variable acute patient flows at a hospital.

Empirical evidence from a university hospital was gathered via interviews, internal documents, observation and participation in meetings. The role of middle management in the development of strategies was analyzed using literature on middle management involvement.

In managing variable acute patient flows, middle management adopts a number of roles and behavioral characteristics that have been previously described in research. The role of facilitator is the most prominent, with middle managers prioritizing individual goals and strategies for the clinical departments that they manage before their collective responsibility for hospital performance. Unclear responsibilities and mandates within the organization, together with a lack of hospital-wide strategies concerning how the acute patient flow should be managed, are contributing factors to this behavior.

The research is based on an explorative, single case study methodology. Future research assessing the extent of different middle management roles in health care, in which more empirical data and quantitative analysis is conducted, is encouraged.

There is a need for top management to establish long-term goals to enhance middle management roles when developing strategies for managing variable patient flows.

Middle management involvement in developing strategies for managing variable patient flows is a novel topic for research. The interface and division of tasks between top and middle management is crucial for successful strategies in managing variable patient flows.

In the Baltic Sea area, wood fuels have been traded internationally on a relatively large‐scale since the 1990s, with trade flows primarily from the Baltic States to Sweden and Denmark. This has been driven by strong demand for renewable energy in Scandinavia, inexpensive wood resources in the Baltic States and relatively low costs of sea transport. The purpose of this paper is to clarify if this trade has contributed to integration between the wood fuel markets of Sweden and Estonia.

The authors use co‐integration analysis of quarterly price series data from 1998 to 2010, in order to determine whether there are interconnections between wood fuel prices in the two countries. As wood fuels generally are rather bulky, transport costs often have an important impact on price levels. For this reason the analysis is expanded to include estimated transport costs from Estonia to Sweden.

It is concluded that wood fuel prices in Sweden and Estonia are not co‐integrated, regardless of whether the transportation costs are taken into account or not. In other words, the wood fuel markets in the two countries cannot be considered integrated, which could be seen as a sign that international wood fuel markets still are far from fully developed.

There are some uncertainties about data quality and lack of information on market structure – in terms of, for example, fuel delivery contract specifications and shipping arrangements.

Lack of market integration implies a lack of market efficiency in the international wood fuel market.

Co‐integration analysis has been applied to many commodity markets, but there are only very few studies of international wood fuel markets.

This paper aims to explore if actions used at a hospital to manage a variable acute patient flow can be categorised using the concepts of lean, agile and leagile.

Empirical evidence from a university hospital was gathered by interviews, internal documents, shadowing and participation in meetings. Identified actions used at both hospital level and departmental level are categorised as lean or agile, while combinations of actions are compared with different leagile approaches.

Actions from every lean and agile category derived from literature are used at the hospital, however in varying extent. Many agile actions are reactive, indicating a lack of proactive measures. Actions that directly manage external variation are also few in numbers. Leagile approaches of all three combinations derived from literature are also used at the hospital.

As a single-case study is used, empirical generalisation to other hospitals cannot be deduced. Future research assessing the appropriateness of different actions for managing a variable acute patient flow is encouraged.

The use of actions within both lean and agile categories indicate the possibility of combining these process strategies in hospitals, and not only focusing on implementing lean. By cleverly combining lean and agile actions, leagile approaches can be formed.

The use of lean in health care has been a topic of research, while the use of agile has been sparsely researched, as well as the combination of the two.

Sharing information about work processes has proven to be difficult. This applies especially to information shared from those who participate in a process to those who remain outsiders. The purpose of this article is to increase understanding of how professionals document their work practices with a focus on information making by analysing how archaeologists document their information work in archaeological reports.

In total 47 Swedish archaeological reports published in 2018 were analysed using close reading and constant comparative categorisation.

Even if explicit narratives of methods and work process have particular significance as documentation of information making, the evidence of information making is spread out all over the report document in (1) procedural narratives, (2) descriptions of methods and tools, (3) actors and actants, (4) photographs, (5) information sources, (6) diagrams and drawings and (7) outcomes. The usability of reports as conveyors of information on information making depends more on how a forthcoming reader can live with it as a whole rather than how to learn of the details it recites.

The study is based on a limited number of documents representing one country and one scholarly and professional field.

Increased focus on the internal coherence of documentation and the complementarity of different types of descriptions could improve information sharing. Further, descriptions of concepts that refer to work activities and the situation when information came into being could similarly improve their usability.

There is little earlier research on how professionals and academics document and describe their information activities.

This article addresses service marketing and service delivery over the Internet. Some service activities – information, education and entertainment – can be delivered as well as promoted over the Internet. An empirical study focusing on museums has been carried out. The purpose has been to describe the current use of the Internet by Swedish museums and propose some strategies with regard to its value as a service delivery tool. The 371 Swedish museums that have a homepage have been examined. Of these, 156 museums operate their own Web site. The study has consisted of a content analysis of the sites as well as a questionnaire study and two preliminary in‐depth interviews. A cluster analysis was carried out, resulting in four groups being defined. It is found that the use of the Internet is still in its infancy. Three strategies for Internet service delivery are proposed.

Marit Kristine Ådland is a Ph.D. student at Oslo and Akershus University College of Applied Science. Her research interests and activity is within knowledge organization, information behavior, information retrieval, and information architecture. Her current research explores users’ tags and tagging behavior in the field of cancer information. She teaches classification and indexing to students training in librarianship.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

The purpose of this book is to collect current research representing different aspects of social information with emphasis on the new innovations supporting contemporary information behavior. To begin with, we need to define what we mean by social information in general and in the area of information science in particular. It is interesting to notice that social information is a concept used and researched in many different disciplines. Besides information science, the concept of social information has been studied in biology, psychology, and sociology among other disciplines.